bijali is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. Our responsible gaming programme gives you the tools to stay in control — always.
At bijali, we believe that responsible gaming is not an afterthought — it is a core part of how we operate. The vast majority of bijali players across Bangladesh enjoy our cricket betting, live casino games, slots, and card tables as a form of entertainment, and that is exactly how it should be. But we also recognise that for a small number of people, gambling can develop into a harmful habit that affects their finances, relationships, and wellbeing.
This page exists to give every bijali player honest, practical information about the risks associated with gambling, the warning signs of problem gambling, and the tools and resources available within the bijali platform and beyond to help anyone who feels their gambling has gone beyond their control. We strongly encourage all players — whether you are new to bijali or a long-standing member — to read this page and make active use of the protective tools available to you at no cost.
bijali enforces an absolute 18+ age restriction across every product on the platform without exception. No individual under the age of 18 may register an account, deposit funds, or access any game or betting market on bijali. This requirement is strictly enforced through identity verification at key account milestones.
bijali provides a full suite of free, easy-to-use responsible gaming tools directly inside your account. You can activate or adjust any of these tools at any time by contacting our support team.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, the system will prevent any further deposits until the limit period resets. Reducing a limit takes effect immediately; increasing a limit requires a mandatory 7-day cooling-off period to protect you from impulsive decisions.
Define a maximum session duration for any single gaming session. When your time limit is reached, bijali will display a clear notification and, if you choose, automatically log you out of your account. You can set session limits ranging from 30 minutes to 8 hours per session.
A cool-off period temporarily suspends your bijali account for a short break ranging from 24 hours to 6 weeks. During a cool-off, you cannot log in, deposit, or place bets. This tool is ideal if you feel you need a brief pause without committing to long-term self-exclusion.
Self-exclusion allows you to close your bijali account and block all access for a defined period of 6 months, 1 year, 2 years, or 5 years, or on a permanent basis. During self-exclusion you will not receive any marketing communications from bijali. To apply for self-exclusion, contact our support team directly at [email protected].
In addition to deposit controls, you can set a maximum net loss amount over a rolling daily, weekly, or monthly window. If your net losses reach the ceiling you have set, bijali will prevent further betting until the period resets, giving your bankroll an additional layer of protection.
If promotional messages, bonus offers, or game recommendations make it harder for you to stay in control, you can request a full marketing opt-out at any time. This means bijali will send you only essential account communications such as security alerts and transaction confirmations — nothing promotional.
Problem gambling often develops gradually. Being honest with yourself about the following signs is the first and most important step towards getting back in control.
Take a moment to reflect honestly on the following questions. If you answer "yes" to three or more, we strongly recommend speaking with a support professional or activating protective tools on your bijali account today.
Requesting any responsible gaming tool on bijali is straightforward. Follow these steps to put protective measures in place right now.
Access your bijali account from any device. All responsible gaming tools are available 24 hours a day, 7 days a week, including on public holidays in Bangladesh.
Send an email to [email protected] stating the tool you wish to activate — deposit limit, session limit, cool-off, loss limit, or self-exclusion — and the specific parameters you want applied.
For security purposes, our team may ask you to confirm your account details before applying the changes. This ensures no protective measures are applied to the wrong account.
Restrictions take effect immediately upon confirmation. You will receive an email to your registered address confirming the tool that has been applied and the period or amount involved.
Any request to increase a limit or shorten an exclusion period is subject to a mandatory 7-day review period before it takes effect. This built-in delay helps prevent impulsive decisions during a vulnerable moment.
bijali operates a zero-tolerance policy on underage gambling. Every player who registers an account is required to confirm they are 18 years of age or older at the point of registration. Identity verification is triggered automatically when an account reaches certain deposit or withdrawal thresholds, and bijali reserves the right to request identity documents — including a National Identity Card (NID) or passport — from any player at any time.
If a player is found to be under the age of 18, their account will be closed immediately, all funds will be returned, and any winnings will be forfeited. bijali will not process any withdrawal or allow further play until age verification is satisfactorily completed.
Parents and guardians in Bangladesh are encouraged to use device-level parental control software to restrict access to online gaming and betting websites. If you suspect a minor in your household has accessed the bijali platform, please contact our support team immediately at [email protected].
bijali is strictly an adult platform. For adults aged 18 and above only. No exceptions, no workarounds, no flexibility on this policy.
Responsible gaming at bijali goes beyond a single policy page. These are the principles and practices embedded into everything we build and operate.
Every game available on the bijali platform uses a certified Random Number Generator (RNG) to ensure all outcomes are genuinely random and fair. Return-to-player (RTP) rates are disclosed so players always know the odds before they play.
bijali's internal systems monitor account activity patterns for indicators of problem gambling, such as dramatically increased deposit frequency, extended session durations, or rapid loss-chasing behaviour. Our team may reach out proactively if concerning patterns are detected.
bijali does not send aggressive bonus offers or "win-back" campaigns to players who have recently shown signs of distress, applied limits, or been in contact with our support team regarding gambling concerns. Player welfare takes precedence over marketing.
All bijali transactions and personal data are protected by 256-bit SSL encryption. A secure platform means you can focus on enjoying your gaming experience without worrying about the safety of your account or funds.
bijali's customer support team is available around the clock. Whether you need to activate a protective tool, raise a concern about your own play, or support a family member, our team is trained to respond with care, speed, and confidentiality.
bijali will always prioritise long-term player wellbeing over short-term platform revenue. A player who is gambling healthily within their means is a far better outcome than a player in financial distress. We mean this as a business principle, not just a policy statement.
If gambling is causing you stress, financial difficulty, or harm to your relationships, please do not wait. The bijali support team is available 24 hours a day, 7 days a week, every day of the year — including Eid, public holidays, and weekends. All conversations are treated with complete confidentiality.
To request self-exclusion, activate a deposit limit, set a cool-off period, or simply talk to a member of our team about your concerns, contact us at:
[email protected]Our team typically responds within 2 hours. For urgent self-exclusion requests, please state "URGENT SELF-EXCLUSION" in the subject line of your email and your account will be suspended within 1 hour of our team receiving your message.
When contacting bijali to activate a responsible gaming tool, include the following in your email to help us process your request as quickly as possible:
When you are ready to play, bijali offers cricket betting, live casino tables, slots, and more — all in BDT, with fast bKash and Nagad deposits. Stay in control and enjoy the experience.