bijali Privacy Policy

This Privacy Policy ("Policy") is issued by bijali ("bijali", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at bijali.club ("Platform"). This Policy describes in detail how bijali collects, processes, stores, transfers, and protects personal data relating to individuals ("you", "your", "Player", "User") who register an account, visit the Platform, or interact with any bijali service.

bijali is committed to handling your personal data with care, transparency, and respect. We process personal data only for the purposes described in this Policy and only to the extent necessary to deliver our services, comply with our legal obligations, and protect the integrity of the Platform.

By registering a bijali account, depositing funds, or otherwise accessing the Platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read together with bijali's Terms & Conditions, which are available at /terms-conditions.

bijali collects various categories of personal data depending on your interaction with the Platform. The primary categories are described below.

When you register an account with bijali, we collect your full legal name, date of birth, residential address (including city, division, and postcode within Bangladesh), mobile telephone number, and email address. This information is required to create and maintain your account and to verify your identity in accordance with our Know Your Customer ("KYC") obligations.

bijali collects data relating to deposits, withdrawals, and transaction history on your account. This includes the payment method used (for example bKash, Nagad, Rocket, Upay, or a Bangladeshi bank account), the transaction reference number issued by the payment provider, the amount in Bangladeshi Taka (BDT), and the date and time of each transaction. bijali does not store full mobile wallet PINs, internet banking passwords, or full card numbers.

Where bijali requires you to complete identity verification, we may collect and retain copies of your National Identity Card (NID), passport, or driving licence, together with supporting proof of address documentation. These documents are processed solely for the purpose of verifying your identity and complying with anti-money-laundering obligations.

bijali records all gaming and betting activity associated with your account, including games played, bets placed, wager amounts, outcomes, bonus participation history, session durations, and account balance movements. This data is used to operate the Platform, resolve disputes, detect fraud, and comply with responsible gaming obligations.

When you access the Platform, bijali automatically collects certain technical and device data, including your IP address, browser type and version, operating system, device type (desktop, mobile, or tablet), screen resolution, time zone, and referring URL. This information is collected automatically via server logs and cookies and is used for security monitoring, fraud detection, and improving Platform performance.

If you contact bijali's support team by email or through any on-platform messaging facility, we retain records of those communications, including the content of messages, timestamps, and any attachments you provide. This data is used to respond to your enquiry, maintain a record of our interactions, and improve our customer service quality.

Where you make use of bijali's responsible gaming tools — including deposit limits, session time limits, cool-off periods, or self-exclusion — we record the settings you apply and the dates on which they were activated or modified. This data is retained to enforce the restrictions you have requested and to support our responsible gaming obligations.

bijali collects personal data through the following channels:

• Direct collection: Data you provide voluntarily when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or participate in a promotion.
• Automated collection: Technical data collected automatically via server logs, cookies, web beacons, and similar tracking technologies when you browse or interact with the Platform.
• Payment providers: Transaction confirmation data received from payment processors such as bKash, Nagad, Rocket, and Upay when you initiate a deposit or withdrawal.
• Identity verification partners: Where bijali uses third-party KYC service providers to verify your identity documents, those providers may return verification status data and flagged risk indicators to bijali.
• Fraud and security partners: bijali may receive risk signals and device fingerprint data from third-party fraud-detection services used to protect the integrity of the Platform.

bijali uses your personal data for the following purposes:

• To create, manage, and maintain your bijali account and verify your identity.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bangladeshi bank accounts in BDT.
• To operate and deliver the gaming and sports betting products available on the Platform, including cricket betting, live casino, slots, and card games.
• To enforce our Terms & Conditions and other platform policies, including age verification and single-account rules.
• To detect, investigate, and prevent fraudulent activity, money laundering, cheating, and other prohibited conduct.
• To comply with our anti-money-laundering (AML), Know Your Customer (KYC), and other applicable legal and regulatory obligations.
• To administer bonuses, promotions, and loyalty programmes, including verifying eligibility and enforcing wagering requirements.
• To provide customer support and respond to your enquiries, complaints, and dispute requests.
• To operate and enforce bijali's responsible gaming tools, including deposit limits, self-exclusion, and cool-off periods.
• To send you service communications, such as account security alerts, transaction confirmations, policy update notices, and verification requests. These communications are operational and are not subject to marketing opt-out.
• To send you promotional communications about bijali's offers, bonuses, and new products, where you have provided consent to receive such communications or where we have a legitimate interest to do so. You may opt out of promotional communications at any time by contacting [email protected].
• To analyse Platform usage patterns, improve the user experience, and develop new features and services.

bijali processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — namely operating your bijali account and delivering gaming services — including account registration, payment processing, and customer support.
• Legal obligation: Processing required to comply with applicable laws, including AML regulations, KYC requirements, and responsible gaming obligations imposed on operators of online gaming platforms in the markets we serve.
• Legitimate interests: Processing carried out for bijali's legitimate business interests, including fraud prevention, platform security, abuse detection, internal analytics, and service improvement, where those interests are not overridden by your rights and interests.
• Consent: Processing based on your explicit consent, including the sending of promotional marketing communications. Where consent is the legal basis, you have the right to withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

bijali does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own marketing or commercial purposes. bijali may share your personal data with third parties only in the following circumstances:

bijali shares necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank solely to process your deposit and withdrawal instructions. These providers process your data under their own privacy policies and are bound by applicable financial services regulations.

bijali's Platform integrates games developed by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data necessary to operate their game software within the bijali environment. No directly identifiable personal data is transferred to game studios beyond what is technically required to deliver the gaming session.

bijali may share identity documents and personal data with accredited KYC and fraud-prevention service providers for the purpose of verifying your identity and assessing fraud risk. These providers act as data processors under instructions from bijali and are contractually obligated to handle your data securely and solely for the purposes for which it was shared.

bijali may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where required to do so by applicable law, court order, or regulatory direction, or where bijali reasonably believes that disclosure is necessary to prevent or detect a serious crime, including money laundering or fraud.

In the event that bijali undergoes a merger, acquisition, restructuring, or sale of all or a substantial part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. bijali will notify you via the Platform or by email in advance of any such transfer where practicable.

bijali retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following permanent account closure, to meet AML and KYC record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, in accordance with applicable financial record-keeping obligations.
• KYC documents: Retained for a minimum of five (5) years from the date of verification or from account closure, whichever is later.
• Gaming activity logs: Retained for a minimum of three (3) years from the date of the activity, for dispute resolution and regulatory purposes.
• Support communications: Retained for a minimum of two (2) years from the date of the communication, unless the matter relates to an ongoing dispute or investigation.
• Self-exclusion records: Retained indefinitely to ensure compliance with self-exclusion obligations and to prevent re-registration during any active exclusion period.

When personal data is no longer required, bijali will securely delete or anonymise it in a manner that prevents reconstruction or re-identification.

bijali implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and bijali's servers, ensuring that payment details, login credentials, and personal information are encrypted in transit.
• Encrypted data storage for sensitive data fields including identity document copies and financial information, stored on secure servers with restricted access controls.
• Access controls limiting bijali staff access to personal data on a strict need-to-know basis, with role-based permissions, multi-factor authentication for administrative systems, and audit logging of all data access events.
• Regular security assessments including vulnerability scanning and penetration testing of bijali's infrastructure and application layers.
• Incident response procedures to detect, contain, and remediate data security incidents in a timely manner, including notification procedures for material data breaches.

While bijali takes data security seriously and employs industry-standard protective measures, no electronic transmission or storage system is completely impenetrable. bijali cannot guarantee absolute security of your data, and you should take steps to protect your own account credentials and device security.

bijali uses cookies and similar tracking technologies on the Platform to enhance your user experience, maintain session continuity, and gather analytical insights about Platform usage. A cookie is a small text file placed on your device by a website server.

• Strictly necessary cookies: Essential for the Platform to function correctly. These include session cookies that maintain your login state and security tokens. These cookies cannot be disabled without affecting Platform functionality.
• Analytical cookies: Used to collect anonymised information about how visitors interact with the Platform, including pages visited, time on site, and navigation paths. This data helps bijali improve the Platform experience.
• Functional cookies: Used to remember your Platform preferences, such as language settings and display options, to personalise your experience.
• Security cookies: Used to detect and prevent fraudulent activity, bot traffic, and unauthorised account access attempts.

You may control and manage cookies through your browser settings. Most browsers allow you to view, block, or delete cookies. Please note that disabling strictly necessary cookies may prevent the Platform from functioning correctly and may affect your ability to log in or place bets. Detailed instructions for managing cookies in common browsers (Chrome, Firefox, Safari, Edge) are available in each browser's help documentation.

bijali respects your rights in relation to your personal data. Subject to applicable law and certain exceptions related to bijali's legal obligations, you have the following rights:

• Right of access: You have the right to request a copy of the personal data bijali holds about you, together with information about how it is processed.
• Right to rectification: You have the right to request that inaccurate or incomplete personal data held by bijali be corrected or updated. You may update certain account details directly from within your account settings.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to bijali's overriding legal obligations to retain certain data (e.g., AML and KYC record-keeping requirements).
• Right to restriction of processing: You have the right to request that bijali restrict the processing of your personal data in certain circumstances, such as while the accuracy of the data is being contested.
• Right to data portability: You have the right to receive a copy of personal data you have provided to bijali in a structured, machine-readable format, where processing is based on consent or contractual necessity and is carried out by automated means.
• Right to object: You have the right to object to processing of your personal data based on bijali's legitimate interests, including direct marketing communications.
• Right to withdraw consent: Where bijali processes your data based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please submit a written request to bijali's support team at [email protected]. bijali will respond to your request within a reasonable timeframe and in accordance with applicable law. bijali may need to verify your identity before processing your request to ensure the security of your data.

The bijali Platform is strictly intended for adults aged 18 years and above. bijali does not knowingly collect or process personal data from individuals under the age of 18. If bijali discovers that personal data has been collected from an individual who is under 18, it will promptly delete that data and close the associated account.

If you are a parent or guardian and have reason to believe that a minor in your care has registered an account with bijali or submitted personal data to the Platform, please contact the support team immediately at [email protected] so that appropriate action can be taken without delay.

bijali reserves the right to update or revise this Privacy Policy at any time. Where changes are material, bijali will notify you by posting a prominent notice on the Platform homepage, by sending an email to your registered address, or by displaying an in-account notification prior to the revised Policy taking effect.

The effective date at the top of this Policy will be updated each time a revision is made. Your continued use of the bijali Platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. It is your responsibility to review this Policy periodically.

For any questions, concerns, or requests relating to this Privacy Policy or bijali's data practices, please contact our team at [email protected]. Our support team is available around the clock and will respond promptly to all data-related enquiries.